At Centivit, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer the following returns and refunds policy:

1. Return Window

You may return products within 14 days of the delivery date for a refund. Please note that the item must be returned within this period for the refund to be processed.

2. Conditions for Return

• Unopened Products: Products that are unopened and in their original condition are eligible for a full refund, minus the cost of return shipping.
• Opened Products: If you have opened the product but are still unsatisfied, you may return it for a partial refund of 75% of the purchase price. Please note that the customer is responsible for covering the return shipping costs in this case.

3. Return Shipping Costs

For all returns, whether opened or unopened, the customer is responsible for paying the return shipping costs. The return shipping fee will not be refunded.

4. How to Initiate a Return

To start a return, please contact our customer support at [email protected] with your order number and details of the product you wish to return. We will provide you with further instructions on how to send the item back to us.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and automatically applied to your original method of payment. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.

6. Non-Refundable Items

Certain items may not be eligible for return or refund, such as:

• Gift cards
• Items purchased through third-party sellers or marketplaces (e.g., Amazon)
• Any product not returned within the 14-day window

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs for defective items.